Collecting of the Information
Why do we collect informationWe render services to a User by means of website, software and other applications. We collect User’s information only on the purpose of improving their experience of using Our Products and Services, facilitating the use of Our Products and Services more expediently, and obtaining the information that a User needs in a faster and more accurate way.
Classification of informationThe information generated during use of Our Products and Services may be categorized into the following two types depending on the fact whether a User is identifiable or not:
Identifiable personal informationWe may collect personal identification information from a User in a variety of ways, including, though not limited to, during the site visiting, registration, placing an order, subscribing to the newsletter, filling in the form , and throughout other activities, services, features or resources we make available on the Site or in our software. User may be asked to provide name, email address, and/or phone number. We collect personal identification information from a User only if they deliberately submit such information to us. User can always refuse to supply information that is identified as personal, except the situations when it may prevent them from being engaged in certain Site related activities.
Unidentifiable personal informationWe may collect non-personal identification information about a User whenever they interact with our Site or our software. Non-personal identification information may include the type of device and technical information about User’s means of connection to our Site or our software, such as the operating system and the Internet service providers utilized and other similar information.
How do we use collected informationMagneticOne Mobile may collect and use User’s personal information for the following purposes:
– To improve customer service. Information customers provide helps to respond to customer service requests and meet the support needs more efficiently.
– To personalize user experience. We may use information generally to understand how users as a group employ the services and resources provided by us.
– To improve our Site. We may use feedback a User provide to improve our products and services.
– To send recurring emails. We may use the email address to send User information and updates relevant to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. At any time, a User is able to unsubscribe from receiving future emails, we include detailed instructions at the bottom of each email or User may contact the support team via the Site.
1.Customer agrees to publicize his/her personal information;
2.User’s personal information is required by law, governmental or judicial organizations;
3.In case of emergency (force majeure) or if the information is required to be disclosed in order to protect the lawful rights and interests of MagneticOne Mobile or other users or to guarantee the public security and maintain public interest. We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
How we protect your informationWe apply a range of security technologies and take measures to protect the information and data stored in systems against unauthorized access, use or disclosure of the same data. Specific technical measures will be taken occasionally with the aim of technical and business development. We will devote best efforts to protect the security of User’s information, but are unable to offer any guarantee due to the complexity of the Internet security environment. All the information that is transferred via our software is encrypted and protected by HTTPS connection.
Removal of Data
In the event that a customer wants to remove any personal data that was previously collected, MagneticOne Mobile will permanently delete such data from our database. Please contact our support team directly to do so.
Third Party ServicesThere are certain third party services where all customer information will be delete instantly upon customer request while there are other third party services which will not. For example, if a customer wants to have their contact information removed from our email delivery service provider, this can be done immediately. However, in terms of billing related data, this is required by law to keep for 10 years. The actual credit card details are not stored with us anyway.
Data PortabilityMagneticOne Mobile customers can ask to receive their personal data in a commonly used format. Contact MagneticOne Mobile support to request this information by email.
Managing your information
Choice/opt-outWe communicate with users who subscribe to our services on a monthly basis via email. We may use your email address to confirm your opening of an account, to send you notice of payments, to send you information about changes to our products and services or to provide those products or services, and to send notices and other disclosures as required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
We provide you the opportunity to exercise an opt-out choice during sign up if you do not want to receive other types of communication from us. This includes things such as updates from us regarding new features or general web development and/or performance articles.
Accuracy and Retention of DataWe do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes.
Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. The retention period shall not exceed the duration of our business relationship with you unless we have a legitimate business interest need to retain the information for a longer period. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
3rd Party Service GDPR and Privacy Shield ComplianceAt times, we use third party services to help better serve our customers. Our email delivery service provider is an example of this. In this case, customer information such as an email address is shared with the third party service, provided the customer has given consent to receive emails from us.
We’ve audited the third party services used at MagneticOne Mobile and as far as we know, they are GDPR compliant and Privacy Shield certified. Here you can find more information about MagneticOne Mobile and GDPR Compliance.
Your acceptance of these termsBy using this Site, User signifies their acceptance of this policy. If User continues to use the Site after the changes to this document has been introduced they prove the fact that these changes have been accepted.
Last Updated: May 15th, 2018